Authorisation Caseworker – Level 1
2 weeks ago
We are recruiting for Authorisation Caseworkers – Level 1 (internally known as Authorisation Officer - Level 1) on a permanent contract basis. Full time working - 35 hours Monday to Friday and part time options between 28 to 35 hours per week.
The Authorisation function of the SRA is one of the largest operational teams within the organisation. As an Authorisation Caseworker you will assist in delivering the team’s regulatory objectives and make sure that the associated processes meet the relevant service levels and key performance indicators.
You will make some regulatory decisions on high volume application types for firms and/or individuals that are entering the legal services market. Using our CRM system, you will also be comfortable working with data to ensure information platforms are efficient and kept up to date.
Previous unsuccessful applicants to the Authorisation Caseworker/Officer level 3, 2 and 1 roles in the past 6 months, will not be considered and should not re-apply.
What is in it for you?
Make a difference to regulatory outcomes with effective judgement making on high volume application types and responsibility for your own workload. Development of knowledge across varied work areas within a multiskilled team Career progression and development opportunities. Being part of a high performing team and supportive team, delivering excellent customer service. Additional 3% of annual basic salary for you to choose the benefits that best suit your lifestyle and personal situation. Pension - We will contribute 1½ - 2 times your contribution, up to So, if you contribute 7%, you will enjoy the maximum combined contribution of 25 days annual leave, plus bank holidays and buy/sell/save holiday trading scheme. Access to employee discount vouchers for savings on High Street brands, travel and supermarkets. Life Assurance cover of 4 times basic salary.What we are looking for
Experience of accurately and efficiently working with high volumes of applications and/or emails. Someone who proactively progresses and prioritises their workload and with a focus on supporting customers. Someone who can take ownership, ensuring effective resolution of applications. Someone who can work collaboratively within a team and deliver excellent customer service. Someone who can competently draft written correspondence and documents. An ability to interrogate data, showcasing excellent IT skills. A track record of delivering results against service level agreements. Competent user of IT systems.Useful information
There is a role profile attached at the bottom of this advert which details the full skills and experience required. This is a hybrid role and will be based in our Birmingham office up to two days a week, and from home the rest of the week. Previous unsuccessful applicants to the Authorisation Caseworker/Officer L3, 2 and 1 roles in the past 6 months, will not be considered and should not re-apply. Interviews will take place: 24,25,26 & 27 September 2024.-
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