Caseworker- Oisc-regulated Level 1, 2 or 3

6 months ago

Birmingham, United Kingdom The Refugee & Migrant Centre Full time

Job description

**Job description**

Caseworker Role (OISC Level 1, 2 and 3)

**About us**

The Refugee and Migrant Centre (RMC) is an established, multi award winning charity that provides a safe, welcoming environment to thousands of refugees and migrants living in the Black Country and Birmingham.

Our highly skilled and diverse staff team provide a broad range of services including advice and support on immigration (OISC regulated level 1, 2 & 3), employment, welfare, education, ESOL, housing, homelessness, destitution, citizenship, health and wellbeing.

RMC have been assisting beneficiaries to access and sustain appropriate accommodation and improve their housing and living conditions for nearly two decades. RMC also deals with many aspects of homelessness, destitution, rough sleeping, exploitation, etc.

**Why work for us**

Our culture is what makes us unique. We encourage an open, honest working environment where people are valued. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes.

**What you will be doing**

All Caseworkers (Levels 1,2 and 3) will be required to carry out the tasks shown below. The skill level to progress from one level to the next level is also detailed below.
- To provide professional and effective OISC regulated casework as well as advice, guidance and support to a broad range of RMC’s service users.
- To assist/support the team and the management to meet the needs of the beneficiaries and achieve targets.
- To support and supervise colleagues on a lower level of OISC regulation and designated volunteers.
- To deliver presentations and represent RMC at meetings/events when required by management.
- To take responsibility of projects related to the job

**Working within the team**
- To ensure the requirements of OISC are respected and met during the delivery of immigration-related advice and casework.
- To assist the senior colleagues and managers in order to drive efficiency, quality, systems improvement and target achievement.
- To supervise and/or manage colleagues on a lower level of OISC-regulation and designated volunteers.

**Casework and advice**
- To offer advice & casework to service users with various aspects related to their immigration case.
- To deliver the appropriate level of casework either independently or under supervision, depending on the level of OISC registration.
- To provide appropriate support and mentoring to any caseworkers and/or advisors that are under this role’s supervision.
- To maintain confidentiality in all dealings with service users and ensure their needs are met in a satisfactory and sensitive manner.

**Other**
- To be responsible for the day to day delivery of specific projects if requested by the Senior Management Team-this is flexible and could change depending on the nature of funding.
- To represent RMC at external meetings and events when required by senior colleagues.
- To maintain effective working relationships with partners and stakeholders.

**Flexibility**
**__________________________________**

**OISC Level 1**

Skill / experience Essential Desirable
- OISC Level 1 Accreditation or equivalent
- Commitment to working towards level 2
- Experience of advice work dealing with asylum seekers, refugees and vulnerable migrants.
- Ability to communicate complex information clearly to distressed clients.
- Commitment to equality and diversity.
- A proven high standard of communication skills, including written, oral, presentational and inter-personal skills.
- An ability to self-motivate and work independently.
- Fluent in a community language
- Experience of working in a multicultural environment and sensitivity towards other cultures.
- Educated to degree level or equivalent.
- A proven record of team work and flexibility.
- Excellent listening skills and ability to empathise as well as establish boundaries to avoid emotional over involvement.

**OISC Level 2**

Essential Desirable
- OISC Level 2 Accreditation or equivalent
- Commitment to working towards Level 3
- Ability to communicate complex information clearly to distressed clients
- Commitment to equality and diversity.
- A proven high standard of communication skills, including written, oral, presentational and inter-personal skills.
- An ability to self-motivate and work independently.
- Fluent in a community language
- Experience of working in a multicultural environment and sensitivity towards other cultures.
- Educated to degree level or equivalent.
- A proven record of team work and flexibility.
- Excellent listening skills and ability to empathise as well as
- establish boundaries to avoid emotional over involvement.

**OISC Level 3**

Essential Desirable
- OISC Level 3 Accreditation or equivalent
- Ability to communicate complex information clearly to distressed clients.
- Commitment to equality and diversity.
- A proven high standard of communication skills, including written, oral, pre

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