Caseworker (Registration)

5 months ago

Birmingham, United Kingdom General Dental Council Full time

The Registration Casework Team is currently undergoing an exciting period of change and to help deliver patient safety we are expanding. We are looking for 6 Registration Caseworkers to join the team on an 18 Month fixed Term contract.

The main function of the Registration team is to protect patient safety by ensuring overseas dental professionals who wish to work in the UK meet the necessary requirements. As a Registration Caseworker, you will play a crucial role in ensuring that only dental professionals who meet our standards in education and training, health, good character, and English language proficiency are admitted to the GDC's register.

If you have experience in managing complex information and possess empathy, we have an exciting opportunity to join an expanding service. Join the General Dental Council and make a positive impact to patient safety, build your career, learn about healthcare regulation and be part of an inclusive and welcoming team.

**The Role**:
In this interesting and varied role, you will:

- Analyse complex information on international qualifications, experience, health, and character, and conduct thorough investigations as needed.
- Prepare cases for external advisers, chair assessment panels, and maintain accurate records. The team provides, assistance, advice, and support to applicants, stakeholders, and colleagues, while also handling technical correspondence.
- Manage your own caseload.
- Train and mentor new team members, participate in projects, and contribute to the team's development.

**About you**
- Excellent oral communication and customer service skills with the ability to build empathy and communicate professionally, even in challenging situations.
- Excellent writing and analysis skills to identify key issues and make recommendations supported by strong arguments based on the available information.
- Experience of working under pressure in a busy, demanding, environment using prioritisation and organisational skills when managing competing deadlines.
- Experience of maintaining accurate data, case information and other records.
- Excellent attention to detail.

**Benefits**:
To reward you for your hard work and commitment, we offer a flexible hybrid working environment in our modern Birmingham City centre offices as well as an attractive benefits package that includes:

- Pension contributions up to 10%
- 25 days’ annual leave (plus bank holidays)
- 28 days holiday after 2 years of service
- Life assurance and income protection
- Staff discounts

**How to apply**:

- The GDC is committed to equality and diversity. We encourage and support the recruitment, retention and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds._

Please no agencies unless instructed otherwise.

**Job Types**: Full-time, Fixed term contract
Contract length: 18 months

**Salary**: £28,119.00-£33,081.00 per year

Work Location: In person

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