Resettlement Caseworker

**Title**: Resettlement Caseworker

**Reporting to**: Resettlement Coordinators

**Salary**: £22,500 to £25,500 (depending on experience)

**Hours**: 35 hours per week

**Contract ** 18 months fixed term contract

**About us**

The Refugee and Migrant Centre (RMC) is an established, multi award winning charity that provides a safe, welcoming environment to thousands of refugees and migrants living in the Black Country and Birmingham.

Our highly skilled and diverse staff team provide a broad range of services including advice and support on immigration (OISC regulated level 1, 2 & 3), employment, welfare, education, ESOL, housing, homelessness, destitution, citizenship, health and wellbeing.

RMC have been assisting beneficiaries to access and sustain appropriate accommodation and improve their housing and living conditions for nearly two decades. RMC also deals with many aspects of homelessness, destitution, rough sleeping,exploitation,etc.

**Purpose of the Job**:
**Why work for us**

Our culture is what makes us unique. We encourage an open, honest working environment where people are valued. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. Due to recent expansion, we are looking to recruit for the following role:
**What you'll be doing**:
**About the role**

The aim of this role will be to enable and empower newly arrived often vulnerable refugees to settle into their new communities with confidence.

As a Resettlement Caseworker you will work closely with the volunteers, floating support workers and Resettlement Coordinator to provide a wraparound service to our clients across Wolverhampton and Walsall. Key elements of the service will include support with housing, health, education and employment.

There will be a requirement to record and document contact using online systems, ensuring an evidence-based practice model of working and seamless support delivery for our clients.

**Purpose of post**
- To support refugee families and/or individuals who have newly arrived to the UK.
- To enable clients to sustain independence within their new communities.
- To provide bespoke support and intervention based on client individual needs.
- To work alongside volunteers and other organisations to assist refugees to reach their own goals and aspirations as part of their integration in the UK.

**Main duties and responsibilities**

**For service delivery - working directly and with volunteers and support workers**:

- Manage a caseload of clients:

- Provide initial reception and orientation.
- Carry out a holistic needs assessment and prepare a Personal Integration Plan with clients
- Negotiate specialist intervention with external agencies as appropriate according to the client’s needs.
- To be the lead contact for all agencies and responsible for coordinating support for your key clients.
- To lone work within client’s homes.
- To deliver a comprehensive action plan for welcoming the refugees from preparation prior to arrival and support for the first year and beyond. This includes but is not limited to:

- Checking suitability of properties with the housing partner
- Welcoming families upon arrival at a UK airport
- Registering with GP’s, dentists and opticians; attending medical assessments and appointments; securing appropriate specialist medical care and liaising with different health services;
- Working with Social Services to ensure all special needs are addressed;
- Registering for Biometric Residence Cards and benefits, ensuring that refugees understand their financial rights and responsibilities;
- Providing on-going orientation to the UK - information, classes, workshops and visits by key statutory services;
- Registering and supporting children with local schools;
- Facilitating access to ESOL (English for Speakers of Other Languages) classes for all newly arrived adults;
- Signposting and assisting in training, education and employment to ensure long term independence;
- Organising trips and outings to places of interest and providing opportunities for social interaction.
- To provide holistic support around all areas of need including housing, welfare, employment, substance misuse, family reunion and social engagement.
- To ensure that this work has a focus on fostering the independence of the clients and has respect for the culture, personal history and situation of all its users.
- To promote the long-term integration of refugees and the development of refugee communities by providing a range of tailored services to them and through working with other service providers to maximise opportunities for refugees.
- To work with clients to facilitate their access and engagement with mainstream statutory and voluntary sector services.
- To liaise as appropriate with the client’s housing providers, ensuring that the clients can represent any concerns to the provider.
- To ensure that this work is carried out in acco