Customer Success Advocate

3 weeks ago


Fareham, Hampshire, United Kingdom Infinigate Cloud Full time
Role Overview

We are looking for a Customer Success Advocate to join our team. As a key point of contact for our partners, you will provide reactive technical support by efficiently responding to inbound enquiries, primarily by answering inbound phone calls, responding to emails, and raising resulting support tickets accordingly.

The successful candidate will have excellent organisational and time management skills, with the ability to demonstrate strong written and clear verbal communication skills. They will also be able to demonstrate excellent customer service skills, taking ownership of issues from reporting through to resolution to promote partner satisfaction and positive feedback.



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