Proactive Customer Advocate

7 days ago


Fareham, Hampshire, United Kingdom Infinigate Cloud Full time
Job Description
This role requires a customer-centric individual who can deliver exceptional technical support to our partners. Your responsibilities will include proactively managing support enquiries, taking ownership of support tickets from initial contact to satisfactory resolution, and escalating issues within other business units and 3rd party vendors. You will also be responsible for scoping and implementing new provisions, changes to services, and partner onboarding onto our platforms.

Required Skills and Qualifications
To succeed in this role, you will need to have excellent communication and interpersonal skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment. Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook, is essential, as well as a willingness to learn and adapt to new technologies and processes.

Benefits
As a valued employee, you can expect a range of benefits, including:
  • An estimated salary of £30,000 - £38,000 per annum
  • A generous annual leave package, including 25 days rising to 28 days with length of service plus bank holidays
  • A comprehensive training program to help you develop your skills and career
  • Regular performance reviews and feedback sessions
  • Free parking and complimentary refreshments onsite


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