Customer Success Trainee

3 days ago


Fareham, Hampshire, United Kingdom Workshop Recruitment Full time
Customer Success Trainee

We are seeking a motivated and ambitious Customer Success Trainee to join our Workshop Recruitment team in Segensworth, Fareham. This is an excellent opportunity for someone looking to start their career and develop skills in a successful sales team.

In this role, you will learn to support the Telesales Manager in leading, planning, and implementing domestic sales growth strategies. You will also take responsibility for a data set of lapsed customers to win back and promote additional services. Additionally, you will grow and develop new customer base and maintain high levels of customer satisfaction.

A competitive salary of £19,000 - £22,000 per annum, depending on experience, is offered for this exciting opportunity. Own transport would be ideal due to the location.

Key Responsibilities:
  1. Support the Telesales Manager in leading, planning, and implementing domestic sales growth strategies.
  2. Take responsibility for a data set of lapsed customers to win back and promote additional services.
  3. Grow and develop new customer base.
  4. Maintain high levels of customer satisfaction.
  5. Complete an apprenticeship training programme with Learning Skills Partnership.

Requirements:
  • Experience working in a fast-paced customer service environment.
  • Effective verbal and written communication skills.
  • Results-driven approach, focusing on results and critical performance indicators.
  • Ability to identify opportunities and proactively put forward ideas and potential solutions.
  • High level of accuracy and attention to detail.
  • Effective organisational skills.
  • Ability to work co-operatively with others to meet tight deadlines.

Working Hours:
8am - 5pm, Monday to Friday.

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