Customer Success Associate

6 days ago


Fareham, Hampshire, United Kingdom Infinigate Cloud Full time

Are you a driven and customer-centric individual looking to make a difference in a dynamic and growing company? Infinigate Cloud invites applications for the role of Customer Success Associate, a key position within our Cloud Support Team based in Fareham.

This exciting opportunity allows you to leverage your technical expertise and communication skills to deliver exceptional support to our partners. Your primary responsibility will be to respond promptly to inbound enquiries, resolve issues efficiently, and ensure seamless ticket management.

Working on a shift pattern within core business hours (08:00-18:00, Monday to Friday), you will be part of a cohesive team that thrives in a fast-paced environment. After an initial 4-week training period, you will enjoy a hybrid working arrangement.

Key responsibilities include:

• Providing timely and effective technical support to partners via phone, email, and other channels

• Proactive management of support enquiries, ensuring prompt resolution and high levels of satisfaction

• Collaborating with internal teams and external partners to deliver excellent customer experiences

Requirements:

• 12 months' relevant experience working in a similar role or equivalent degree/qualifications in IT/comparable subject

• Excellent written and verbal communication skills, organisational time management, and customer service skills

• Strong PC user with Microsoft Office suite skills and demonstrable interest in IT with aptitude for technical troubleshooting

Salary: £24,000 + £2,000 commission = £26,000 OTE per annum

Benefits:

• 25 days annual leave rising to 28 days with length of service plus bank holidays

• Day off on birthday

• 2 paid volunteer days per year

• Additional holiday purchase scheme

• Life assurance of 4 x basic salary and group income protection from start date

• 5% employer matched pension contributions after 3 months service



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