Customer Experience Specialist

3 weeks ago


Fareham, Hampshire, United Kingdom Burgh Recruitment Limited Full time

Job Overview

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We are seeking a highly skilled Client and Service Delivery Assistant to join our team at Burgh Recruitment Limited. This is an exciting opportunity to work in a fast-paced office environment, providing administrative support to our clients and colleagues.

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Key Responsibilities

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The successful candidate will be responsible for:

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  • Managing client communications, including responding to general inquiries and resolving issues promptly.
  • Maintaining accurate and up-to-date records, ensuring seamless communication and collaboration with our team members.
  • Providing additional support to our partners, assisting with tasks and projects as needed.
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Requirements

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To succeed in this role, you will need:

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  • Proven work experience as an administrator, preferably in financial services or a related sector.
  • Excellent customer service skills, with the ability to build rapport and manage client relationships effectively.
  • A confident and polite telephone manner, with excellent verbal and written communication skills.
  • The ability to work independently, with minimal supervision, and prioritise tasks efficiently.
  • Strong IT skills, including Microsoft 365 and bespoke software, with a willingness to learn and adapt.
  • Good time management and planning skills, with a focus on delivering high-quality results.
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About Burgh Recruitment Limited

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We are a dynamic recruitment agency, dedicated to providing exceptional support to our clients and colleagues. If you are passionate about delivering exceptional customer service and want to join a growing team, please apply now.



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