Customer Experience Director

6 days ago


Fareham, Hampshire, United Kingdom Barchester Healthcare Full time
About the Role

We are seeking a seasoned Customer Experience Director to lead our sales and marketing efforts at Barchester Healthcare. As a key member of our team, you will be responsible for developing and implementing strategies to drive occupancy growth in our care homes.

Your primary focus will be on enhancing customer experience through effective relationship-building with local community groups, residents, and their families. You will work closely with our General Managers to ensure seamless delivery of our services and develop sales and marketing teams in homes to leverage knowledge about local community groups.

You will conduct thorough analysis of customer satisfaction data to identify areas for improvement in the conversion process and provide actionable recommendations to our leadership team. Additionally, you will oversee the implementation of programmes aimed at boosting community engagement and retention, making a lasting impact on the lives of our residents.

About You

We are looking for an experienced professional with a strong background in sales and marketing, preferably in the care and health industry. Your exceptional communication and interpersonal skills will enable you to build trust with customers who are experiencing an emotional and challenging journey. A self-motivated individual with a strategic mindset, you will be able to lead a multi-functional team and drive business growth.

A full driving license and willingness to travel regularly are essential for this role, which involves working from home and visiting care homes.

Salary and Benefits

We offer a competitive salary of £44,400, including a car allowance, mobile phone, laptop, and free training and development opportunities. You will have the chance to grow your career in a large organisation that prioritises employee satisfaction and well-being.

Key Responsibilities

  • ENHANCE CUSTOMER EXPERIENCE THROUGH EFFECTIVE RELATIONSHIP-BUILDING
  • CONDUCT THOROUGH ANALYSIS OF CUSTOMER SATISFACTION DATA TO IDENTIFY AREAS FOR IMPROVEMENT
  • OVERSEE THE IMPLEMENTATION OF PROGRAMMES AIMED AT BOOSTING COMMUNITY ENGAGEMENT AND RETENTION


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