Customer Experience Advocate

3 days ago


Fareham, Hampshire, United Kingdom Marshall Full time

As a Customer Experience Advocate at Marshall Motor Group, you will play a vital role in ensuring exceptional customer service across all 143 stores. The position requires a competitive salary with OTE (£25,000 - £35,000) for 45 hours/week, Monday to Friday.

The role involves acting as an advocate for both the business and customers, supporting customers with complex issues using CRM systems, and establishing long-lasting customer relationships.

Your key responsibilities will include:

  • Supporting customer experience through their Marshall journey
  • Acting as an advocate for the business and customer
  • Completing administration duties accurately and sympathetically
  • Proactively supporting customers with future requirements

In addition to your base salary, you will receive benefits including 25 days annual leave, life assurance, pension scheme, wellbeing support, and employee discounts.



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