Customer Experience Lead

2 weeks ago


Fareham, Hampshire, United Kingdom Venture Hotels Full time
About Venture Hotels

At Venture Hotels, we are committed to providing exceptional customer experiences and driving innovation in everything we do. Our hotels are designed to inspire our guests and create lasting memories.

Job Description

As an Assistant Manager, you will be responsible for leading the team in delivering amazing experiences for our customers. You will work closely with the General Manager to ensure the smooth operation of the hotel and maintain high standards of quality and safety.Key Responsibilities:

  • Lead the team in delivering exceptional customer experiences and achieving sales targets.
  • Support the General Manager in the management of the hotel.
  • Act as a role model for the team and provide coaching and guidance to help them develop their skills.
  • Maintain high standards of quality and safety in all aspects of hotel operations.

The salary for this role is £42,000 - £52,000 per year, based on experience and location. Benefits include a competitive pension scheme, a 33% discount on food and drink across our brands, and access to our employee assistance program.



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