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Customer Service Resolution Expert

1 month ago

Fareham, Hampshire, United Kingdom Zurich 56 Company Ltd Full time

Are you looking for a challenging and rewarding role in customer service? Do you have experience dealing with customer complaints and claims? We are Zurich 56 Company Ltd, a leading insurance provider with a reputation for excellence, and we are seeking a Customer Service Resolution Expert to join our team in Glasgow or Fareham.

Job Requirements

The key requirements of this role include:

  • Experience dealing with customer complaints and claims
  • Excellent communication and interpersonal skills

Responsibilities:

  • Managing a caseload of customer complaints and claims
  • Working with internal stakeholders to resolve complaints and claims
  • Identifying trends and causes of complaints and claims to improve processes

Benefits:

  • Up to £28,000 salary depending on experience
  • 12% defined non-contributory pension scheme
  • Annual company bonus
  • Life cover - four times your salary
  • 25 days holiday a year plus bank holidays
  • Access to Private medical insurance
  • Discounted gym membership

We offer a comprehensive range of training and development opportunities to help you grow in your role. If you have the skills and experience we are looking for, please apply.