Service Desk and Desktop Support Expert

1 day ago


Fareham, Hampshire, United Kingdom TELSTRA Associates Full time

Telstra Associates is seeking a skilled Service Desk and Desktop Support Expert to join our team in Hampshire. This permanent full-time position comes with a salary of £32,000 - £42,000 per annum.

The successful candidate will be responsible for providing exceptional customer service and technical support to our clients. Key duties include:

  • Resolving technical issues and providing support to customers.
  • Managing incoming support requests via multiple channels and dealing with such requests in a timely manner to completion or escalation.
  • Providing clear and concise information to customers regarding their technical issues.
  • Documenting customer setups and services and providing assistance to other team members as needed.

Required skills and qualifications include:

  • Windows 7-11 Administration experience.
  • Office 365 Administration skills.
  • Basic server and mobile email technology administration knowledge.
  • Excellent communication and customer service skills.

Benefits of this role include:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive working environment.


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