Service Desk and Desktop Support Expert
1 day ago
Telstra Associates is seeking a skilled Service Desk and Desktop Support Expert to join our team in Hampshire. This permanent full-time position comes with a salary of £32,000 - £42,000 per annum.
The successful candidate will be responsible for providing exceptional customer service and technical support to our clients. Key duties include:
- Resolving technical issues and providing support to customers.
- Managing incoming support requests via multiple channels and dealing with such requests in a timely manner to completion or escalation.
- Providing clear and concise information to customers regarding their technical issues.
- Documenting customer setups and services and providing assistance to other team members as needed.
Required skills and qualifications include:
- Windows 7-11 Administration experience.
- Office 365 Administration skills.
- Basic server and mobile email technology administration knowledge.
- Excellent communication and customer service skills.
Benefits of this role include:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive working environment.
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Technical Service Desk Expert
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