IT Support Specialist

4 days ago


Fareham, Hampshire, United Kingdom Copello Full time
Job Overview
Copello is partnering with an established engineering business in Fareham to recruit a Senior IT Service Desk Technician. This role requires SC Clearance eligibility. Key responsibilities include providing technical assistance, responding to queries via various channels, resolving hardware and software issues, and collaborating with the IT team to deliver timely customer resolutions.

Salary: £35,000 - £45,000 per annum (dependent on experience)

Responsibilities:
* Delivering expert technical assistance for questions and problems
* Responding to customer inquiries via chat, email, or phone
* Troubleshooting hardware and software issues, including installation, configuration, and maintenance of desktops, laptops, printers, and other equipment
* Diagnosing system errors and other technical issues
* Ensuring complete resolution of customer issues through follow-up communications
* Installing or updating software to address technical problems or meet customer requests
* Remotely accessing hardware or software for clients to make changes and resolve issues
* Utilizing an IT Service Management (ITSM) tool to manage IT tickets efficiently
* Collaborating with the IT team to identify potential incidents and develop strategies for prevention and mitigation

Requirements:
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