Senior Technical Support Specialist
15 hours ago
About Spectrum IT Recruitment
Spectrum IT Recruitment is a leading provider of technical talent to the IT industry. We are committed to delivering exceptional service and building long-term relationships with our clients.
We are currently seeking a Senior Technical Support Specialist to join our team. This role is responsible for providing 3rd level technical support to customers, resolving complex hardware and software issues and reducing reoccurring incidents.
The ideal candidate will have a minimum of 3 years working for an MSP, experience with complex 3rd line support queries and strong problem-solving skills. They will be able to manage multiple tasks efficiently whilst maintaining communication with our customers.
Key Responsibilities:
- Provide 3rd level technical support to customers, resolving complex hardware and software issues and reducing reoccurring incidents.
- Collaborate with, and mentor junior members of the service desk team, providing escalation, sharing knowledge and driving standards.
- Provide technical assistance with the planning and implementation of internal and customer IT Projects.
- Create and maintain documentation for technical procedures, configurations and solutions.
- Support the Sales and Account Management Teams with customer-facing technical pre-sales assistance.
- Delvever product presentations and demonstrations, providing support at external and internal customer facing events.
- Maintain and improve existing systems while ensuring a proactive approach to system optimisation and security.
Salary: $80,000 - $110,000 per annum
Location: Dependent on location, but likely in a major city
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