Solar Technical Support Specialist
5 days ago
We are seeking a highly skilled Solar Technical Support Specialist to join our team at CV Library. This is an exciting opportunity for someone with experience in electrical or solar installations to transition into an office-based role.
As a key member of our technical support team, you will be responsible for ensuring customers receive exceptional support with all their technical queries and issues.
You will work closely with our Electrical Installation Manager to resolve onsite issues and support the completion of installations. Additionally, you will be responsible for manning our technical support phone line, diagnosing issues over the phone, and supporting customers with their technical queries.
Key Responsibilities:- Work alongside the Electrical Installation Manager to resolve onsite issues and support installation completion.
- Manning our technical support phone line to diagnose issues and support customers.
- Support the management and administration of our CRM system.
- Liaise with installers and customers to arrange installations and technical work.
- Collaborate with our technical support manager to grow and develop technical support within the business.
- Remote troubleshooting, accessing customers' systems, and liaising with partners to identify and resolve issues.
- Maintain a close working relationship with our sales office and warehouse team to assist with technical enquiries and support production as required.
- Support new product introduction, including product testing, data entry, and completing test reports as required.
- Support the ongoing development of existing products.
- Track faulty equipment to facilitate the return and replacement/refund process for warranty returns.
Salary: £35,000 - £45,000 per annum, depending on experience and qualifications.
About YouWe are looking for someone with excellent analytical and problem-solving skills, who can effectively communicate with customers via various channels. You should have a good understanding of customer deliverables and the impact of failure/cost of poor quality.
Additionally, you should possess good planning skills, attention to detail, and the ability to work as part of a team.
Skill Requirements:
- Knowledge of PV and retrofit battery Growatt systems.
- Analytical and solution-focused.
- Excellent communication and interpersonal skills.
- Good IT skills, particularly in spreadsheets and databases.
- Ability to work in a fast-paced environment and prioritize tasks efficiently.
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