Technical Support Specialist

5 days ago


Fareham, Hampshire, United Kingdom Infinigate Cloud Full time

Infinigate Cloud is seeking a highly motivated and customer-focused Technical Support Specialist to join their Cloud Support Team in Fareham. As a committed professional, you will have the opportunity to develop your technical capabilities while utilizing your strong communication and problem-solving skills.

The primary objective of this role is to provide effective support to partners through timely responses to inbound enquiries, proactive issue resolution, and efficient ticket management. You will also be responsible for assisting with the provisioning and onboarding of products and services within the Infinigate Cloud portfolio.

This full-time position is based in our offices on Cams Hill Estate and offers a hybrid working arrangement after an initial 4-week training period. The role involves working on a shift pattern within core business hours of 08:00-18:00, Monday to Friday, with fairly distributed shifts across the team.

Key Responsibilities:

• Primary point of contact for partners, providing reactive technical support by efficiently responding to inbound enquiries

• Proactively managing support enquiries, taking ownership of support tickets from initial contact through to satisfactory resolution

• Assisting with the accurate scoping and implementation of new provisions, changes to services, and partner onboarding onto Infinigate Cloud's platforms

Requirements:

• 12 months' relevant experience working in a similar role or equivalent degree/qualifications in IT/comparable subject

• Strong PC user with Microsoft Office suite skills and demonstrable interest in IT with aptitude for technical troubleshooting

• Excellent written and verbal communication skills, organisational time management, and customer service skills

Salary: £24,000 + £2,000 commission = £26,000 OTE per annum

Benefits:

• 25 days annual leave rising to 28 days with length of service plus bank holidays

• Day off on birthday

• 2 paid volunteer days per year

• Additional holiday purchase scheme

• Life assurance of 4 x basic salary and group income protection from start date

• 5% employer matched pension contributions after 3 months service



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