IT Customer Service Expert

1 week ago


Fareham, Hampshire, United Kingdom Infinigate Cloud Full time
Main Responsibilities
  1. Primary point of contact for our partners, responsible for providing reactive technical support by efficiently responding to inbound enquiries, primarily by answering inbound phone calls, responding to emails, and raising the resulting support tickets accordingly.
  2. Accountable for the management of escalations within other business units and 3rd party vendors, ensuring that updates are delivered with clear and concise communication, within an appropriate time frame.
  3. Responsible for ensuring the use and execution of all processes and work instructions relevant to the role, identifying opportunities for improvement of processes and assisting with any supporting documentation where appropriate.

  • Trade Services Expert

    2 weeks ago


    Fareham, Hampshire, United Kingdom Just Develop It Full time

    About the JobWe are currently recruiting for a skilled Trade Services Expert to join our dynamic maintenance team at Just Develop It in Fareham.ResponsibilitiesCarry out repairs, maintenance, and installations across multiple trades, including plumbing, painting & decorating, carpentry, tiling, plastering, general maintenance, grounds maintenance, and...


  • Fareham, Hampshire, United Kingdom Spectrum It Recruitment Limited Full time

    Spectrum IT Recruitment Limited is seeking a skilled 2nd Line Support Engineer to join their team. As a key member of the helpdesk, you will be responsible for providing technical support and resolving issues for customers.About the Company: Based on the South coast, Spectrum IT Recruitment Limited is a leading IT & telecoms provider. They have partnered...


  • Fareham, Hampshire, United Kingdom Marine Resources Full time

    Job SummaryAre you passionate about delivering exceptional customer service and looking for your next challenge? As a Sales Administrator/Advisor, you will be the first point of contact for customers, advising them on products tailored to their requirements. This role involves progressing orders, resolving any issues with confidence and care, and keeping...


  • Fareham, Hampshire, United Kingdom Spectrum IT Recruitment Full time £50,000

    We are seeking an Expert in Android Development to join our team at Spectrum IT Recruitment in Fareham, Hampshire. As a seasoned developer, you will play a critical role in designing, developing, and testing native Android applications using Java and Kotlin.The company has established itself as a leader in cyber and network security, serving a vast customer...


  • Fareham, Hampshire, United Kingdom Spectrum IT Recruitment Limited Full time

    Network Support SpecialistSpectrum IT Recruitment Limited is seeking an experienced Network Support Specialist to join their team in the Hampshire area. This exciting opportunity offers a competitive salary of £28,000-£35,000 per annum, plus additional benefits.About the JobThe successful candidate will be responsible for providing technical support to a...


  • Fareham, Hampshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is looking for a dedicated Frontline Customer Experience Expert to provide top-notch support to our customers in Fareham, UK.Expected Salary Range: Approximately £22,000 - £27,000 per annum, contingent on qualifications and experience.Primary Responsibilities:Offer premium customer service across various communication platforms.Address...


  • Fareham, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    Spectrum IT Recruitment is a forward-thinking company that's changing the face of logistics. We're seeking a highly skilled Technical Help Desk Expert to join our team and help us drive efficiency across logistics operations.About the JobThis is a fantastic opportunity to work with cutting-edge technology in a fast-paced environment. As a Technical Help Desk...


  • Fareham, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    We are looking for an Application Maintenance Expert to join our team in Gosport. As a key member of the team, you will be responsible for ensuring the smooth operation of applications and systems.">Key Responsibilities:">Manage system updates, patches, and performance enhancementsProvide training and support to operational teamsDevelop strong relationships...


  • Fareham, Hampshire, United Kingdom TELSTRA Associates Full time

    Telstra Associates is seeking a skilled Service Desk and Desktop Support Expert to join our team in Hampshire. This permanent full-time position comes with a salary of £32,000 - £42,000 per annum.The successful candidate will be responsible for providing exceptional customer service and technical support to our clients. Key duties include:Resolving...


  • Fareham, Hampshire, United Kingdom Infinigate Cloud Full time

    Join a talented team at Infinigate Cloud as a Cloud Service Delivery Expert and take advantage of this exciting opportunity to grow your career in a dynamic industry. Our Cloud Support Team is based in Fareham and we are seeking a skilled professional to provide exceptional support to our partners.You will be responsible for delivering effective technical...


  • Fareham, Hampshire, United Kingdom Spectrum It Recruitment Limited Full time

    Spectrum IT are partnering with a leading IT & telecoms provider to deliver a 3rd line engineer & Network engineer role.About the RoleThis is an excellent opportunity for a skilled and experienced engineer to join a dynamic team and contribute to the growth and success of the company.Job RequirementsTo succeed in this role, you will need:A deep understanding...


  • Fareham, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    A career as a Help Desk Professional can bring numerous benefits. As a Support Services Engineer, you will work closely with a range of customers, providing technical assistance and support with their IT-related queries.This exciting opportunity allows you to gain valuable experience in a fast-paced environment, working with cutting-edge technologies and...


  • Fareham, Hampshire, United Kingdom Spectrum IT Recruitment (South) Ltd Full time

    Key ResponsibilitiesThe ideal candidate will have prior experience in IT Support or Service Desk Support in a Microsoft environment. Commercial experience in supporting Networking and Server requests is also essential.


  • Fareham, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    Job Opportunity: IT Service Desk SpecialistWe are seeking an IT Service Desk Specialist to join our team as a Support Engineer. This role requires prior experience in IT Support or Service Desk Support in a Microsoft environment and commercial experience of supporting Networking and Server support requests.Responsibilities and Requirements:Provide technical...


  • Fareham, Hampshire, United Kingdom Copello Global Full time

    Copello Global seeks a talented Defence Services Equipment Expert to join their team in Hampshire.This role offers an exceptional chance to accelerate your career within a thriving company.As a Defence Services Equipment Expert, you will be responsible for guaranteeing that current and future equipment designs align with client requirements.You will...


  • Fareham, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    Job Description: Network and IT Support EngineerThis exciting opportunity is open to individuals with prior experience in IT Support or Service Desk Support in a Microsoft environment. As a Support Engineer / Support Analyst, you will play a key role in supporting customers with queries related to the company's core IT Networking and Telco products.Key...


  • Fareham, Hampshire, United Kingdom ITS - Engineering Full time

    Job Summary:We are seeking an experienced Security Engineering Services Expert to join our team at ITS Engineering. This is a unique opportunity for a well-qualified professional to take on a senior role in the design, installation, and maintenance of fire alarm and security systems across southern England.About Our Client:Our client, ITS Engineering, is a...


  • Fareham, Hampshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work closely with...


  • Fareham, Hampshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are looking for a skilled Customer Service Representative to join our team at beBee Professionals in Fareham. In this role, you will work closely with customers to understand their needs and provide them with personalized product recommendations. You will also be responsible for maintaining a high level of customer satisfaction through effective...


  • Fareham, Hampshire, United Kingdom ENGINEERINGUK Full time

    Do you have a passion for sales and customer service? We are currently seeking a highly skilled Customer Care Professional to join our retail team.As a Sales and Service Associate, you will be responsible for delivering exceptional customer experiences and meeting store targets.This Retail Experience Specialist role involves becoming an expert in all things...