IT Support Services Provider
1 week ago
We are seeking an experienced IT Support Services Provider to join our team at Senitor Associates in Fareham. The successful candidate will provide technical support through the service desk, offering critical assistance to both internal teams and external clients.
The estimated salary for this position is around £26,500 per year based on the location and industry standards.
About the Role:The ideal candidate will have 1-2 years of experience in IT, with a strong focus on troubleshooting and resolving technical issues. They will be required to work closely with internal teams and external clients, providing critical assistance and support.
- Provide technical support in a high-pressure environment, ensuring swift resolution of issues.
- Log support requests accurately and track progress to ensure timely resolution.
- Diagnose and resolve various issues related to EPoS systems, Windows OS, and network connectivity, minimizing downtime.
- Escalate complex technical issues to 2nd/3rd line support teams as necessary.
- Install, configure, and maintain in-house EPoS applications, as well as associated hardware.
- Manage and troubleshoot the company's back-office application.
This role is fully on-site and requires a strong understanding of IT principles and practices. If you have a passion for problem-solving and delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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