Helpdesk Support Specialist

6 days ago


Fareham, Hampshire, United Kingdom Spectrum IT Recruitment Full time
Job Overview

Spectrum IT Recruitment, a leading recruitment agency in the South, is partnering with a prominent IT & telecoms provider to find an exceptional 2nd line support engineer for their helpdesk team. This exciting opportunity comes with tremendous growth prospects and training opportunities in early 2025.

The role involves providing top-notch technical support to clients, troubleshooting complex issues, and escalating problems to senior engineers. The ideal candidate will have strong experience in 1st line support, excellent communication skills, and a solid understanding of Microsoft domain services like Office365, InTune, and AzureAD.

Salary: £28,000 - £35,000 per annum

Key Responsibilities
  • Supporting 1st line escalations with further investigation and analysis
  • Triaging support tickets efficiently and effectively
  • Maintaining accurate documentation for technical procedures
  • Providing excellent customer service over the phone and via email
Requirements
  • Bachelor's degree in Computer Science or related field
  • Minimum 2 years of experience in 1st line support
  • Strong knowledge of networking fundamentals (routing, switching, VLANs, IPSec, and firewalling)
  • Full UK driving license


  • Fareham, Hampshire, United Kingdom Spectrum It Recruitment Limited Full time

    Company Overview">Spectrum IT Recruitment Limited have partnered with a leading IT & telecoms provider on the heart of the South coast. This partnership has led to further growth plans for 2025.">Salary">The estimated salary for this role is between £25,000 - £35,000 per annum.">Job Description">This role comes with amazing opportunities to learn and grow...

  • Helpdesk Engineer

    3 days ago


    Fareham, Hampshire, United Kingdom Spectrum It Recruitment Limited Full time

    About the Company:Spectrum IT Recruitment Limited has partnered with a leading IT and telecoms provider on the South coast to find a 2nd line engineer for their helpdesk team.This company is known for its commitment to innovation and growth, with plans to expand in 2025. They offer a dynamic and supportive work environment, where employees can develop their...

  • Helpdesk Engineer

    3 weeks ago


    Fareham, Hampshire, United Kingdom Silver Lining Full time

    Job SummaryAt Silver Lining, we are seeking a Helpdesk Engineer to join our IT team. The Helpdesk Engineer will be responsible for providing technical support and assistance to our clients, ensuring their systems and equipment are running smoothly.The ideal candidate will have a strong background in IT, with a focus on helpdesk support. Excellent...


  • Fareham, Hampshire, United Kingdom TELSTRA Associates Full time

    We are seeking a talented IT professional for a Helpdesk Support Technician Role at Telstra Associates in Hampshire.This full-time office-based position involves resolving technical issues for IT and telecoms customers.Supporting customers with workstation, server, network, and telecoms system issues.Managing support requests and escalating complex issues to...

  • Helpdesk Engineer

    1 week ago


    Fareham, Hampshire, United Kingdom Silver Lining Full time

    About the RoleWe are seeking a highly skilled Helpdesk Engineer to join our team at Silver Lining. As a key member of our IT department, you will be responsible for providing first-class technical support to our customers and employees.The successful candidate will have a solid understanding of networking equipment, Windows operating systems, and phone...


  • Fareham, Hampshire, United Kingdom Endeavour Recruitment Solutions Full time

    Are you looking for a challenging role as a Technical Helpdesk Engineer? We have an excellent opportunity for a talented individual to join our team at Endeavour Recruitment Solutions in Hampshire. In this position, you will be responsible for delivering high-quality technical support to customers, ensuring they receive timely assistance.You will report...


  • Fareham, Hampshire, United Kingdom Silver Lining Full time

    Job Overview:At Silver Lining, we are committed to delivering exceptional IT services to our clients. As a Technical Helpdesk Engineer, you will play a crucial role in ensuring the smooth operation of our infrastructure and helping customers resolve technical issues promptly.Your key responsibilities will include monitoring internal systems, investigating...


  • Fareham, Hampshire, United Kingdom Spectrum It Recruitment Limited Full time

    Company Overview">Spectrum IT Recruitment Limited's partner, a leading IT & telecoms provider on the South coast, is growing rapidly and is now looking for a Helpdesk Support Specialist to join their team.">Salary">The estimated salary for this role is £32,000 per year.">Job Description">In this role, you will provide technical support and assistance to...


  • Fareham, Hampshire, United Kingdom Spectrum It Recruitment Limited Full time

    About the RoleWe are seeking an experienced 2nd line support engineer to join our client's helpdesk team on the South coast.The successful candidate will have excellent problem-solving skills, a strong understanding of IT systems, and the ability to work effectively in a fast-paced environment.As a 2nd line support engineer, you will be responsible for...


  • Fareham, Hampshire, United Kingdom Spectrum It Recruitment Limited Full time

    Job OverviewSpectrum IT Recruitment Limited has partnered with a leading IT & telecoms provider on the South coast. They have recently hired a 3rd line engineer and Network engineer, with plans to grow their team in 2025. This presents an exciting opportunity for a 2nd line engineer to join their business as part of their helpdesk team. The role offers...


  • Fareham, Hampshire, United Kingdom Spectrum It Recruitment Limited Full time

    Spectrum IT have partnered with a leading IT & telecoms provider based on the South coast. They are looking for a 2nd line engineer to join their business on the helpdesk, providing technical support and assistance to customers.Job DescriptionThe role comes with amazing opportunities to learn and grow with training and Microsoft certifications planned for...


  • Fareham, Hampshire, United Kingdom Spectrum It Recruitment Limited Full time

    Company Overview">A leading IT & telecoms provider on the South coast has partnered with Spectrum IT Recruitment Limited to hire a 2nd line engineer and network engineer. They have further plans to grow in 2025 and are now looking for a Helpdesk Support Specialist to join their business.">Salary">The estimated annual salary for this role is £30,000.">Job...


  • Fareham, Hampshire, United Kingdom Spectrum It Recruitment Limited Full time

    About the Role:Spectrum IT Recruitment Limited is partnering with a leading IT and telecoms provider on the South coast to find an exceptional 2nd line engineer for their helpdesk team.This exciting opportunity comes with the chance to grow your skills and learn from experienced professionals, with training and Microsoft certifications planned for those who...


  • Fareham, Hampshire, United Kingdom Spectrum It Recruitment Limited Full time

    Spectrum IT Recruitment Limited have partnered with a leading IT & telecoms provider based on the South coast to find a 2nd line engineer to join their business on the helpdesk. The successful candidate will be responsible for providing technical support and assistance to customers, using a range of IT systems and software.Job RequirementsWe are looking for...


  • Fareham, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    About the RoleWe are seeking a skilled and motivated Technical Support Engineer to join our client's helpdesk team in the South. As a key member of the team, you will be responsible for providing expert technical support to clients, identifying and resolving complex issues, and collaborating with senior engineers to escalate problems.This is an excellent...


  • Fareham, Hampshire, United Kingdom Endeavour Recruitment Solutions Full time

    Excellent career opportunityWe are seeking a highly skilled Junior Support Engineer to join our dynamic, fast-growing Investment Management Company based in Hampshire.The successful candidate will report to the IT Manager and be responsible for:Providing 1st/2nd line technical support to customers and onsite queries.Required Skills and...


  • Fareham, Hampshire, United Kingdom Spectrum It Recruitment Limited Full time

    Company Overview">Spectrum IT Recruitment Limited, a leading provider of innovative solutions, has partnered with a renowned IT and telecoms company on the South coast. This collaboration aims to drive growth and success in 2025.


  • Fareham, Hampshire, United Kingdom Spectrum It Recruitment Limited Full time

    We are seeking an experienced Technical Support Engineer to join our team at Spectrum IT Recruitment Limited. As a Technical Support Engineer, you will be responsible for troubleshooting and resolving technical issues for our clients.Spectrum IT have partnered with a leading IT & telecoms provider on the South coast who are looking for a 2nd line engineer to...


  • Fareham, Hampshire, United Kingdom Spectrum It Recruitment Limited Full time

    A leading IT & telecoms provider, based on the South coast, has partnered with Spectrum IT Recruitment Limited to find a 2nd line engineer to join their team on the helpdesk. This is an exciting opportunity to work with a dynamic and growing company, with a strong focus on innovation and customer satisfaction.About the CompanyThe company has just hired a 3rd...


  • Fareham, Hampshire, United Kingdom TELSTRA Associates Full time

    We are seeking a skilled IT Support Specialist to join our team at TELSTRA Associates in Hampshire. This is a full-time office-based position.About the RoleThe IT Support Specialist will be responsible for resolving phone, email, and remote enquiries from IT and Telecoms customers.Handling support or service requests for workstations, servers, networks,...