Field Debt Resolution Consultant

23 hours ago


Bournemouth, Bournemouth, United Kingdom oilandgas Full time

We are currently seeking a skilled and compassionate Field Debt Resolution Consultant to join our Field Debt Solutions team in Bournemouth. As a vital member of our team, you will be responsible for helping customers resolve their debts by working closely with them to find suitable solutions and providing exceptional customer service.

The successful candidate will enjoy a competitive salary of £36,285, with the potential to increase earnings up to £40,171 by developing additional skills. This role offers a unique opportunity to grow your career while making a significant difference in people's lives.

Main Responsibilities:

  • Deliver high-quality customer service by understanding customers' needs and finding suitable solutions to resolve debt issues.
  • Engage with new customers through face-to-face interactions, partnerships with letting agents, and neighborhood outreach, ensuring compliance with data protection regulations.
  • Effectively utilize technology, including smartphones and tablets, and maintain access to broadband at home to upload daily data, with a set monthly allowance included in your salary.

Requirements:

  • Previous experience in customer-facing roles with a strong desire to help customers.
  • Basic computer skills, including proficiency with smart devices and ability to learn new software.
  • Residency in the local area and willingness to travel.
  • A valid UK/EU driving license (preferably clean) with no more than six points.
  • The potential to upskill and increase your salary up to £40,171 in the long term by expanding your skillset to include gas and electricity meter installation.
  • This is a permanent role with opportunities for career advancement and professional growth.
  • We offer a market-leading benefits package, including 26 days of holiday plus bank holidays, a generous pension scheme, life cover, bonus, and flexible benefits that can save you tax and NI contributions.
  • As an equal opportunities employer, we actively promote diversity and inclusion in the workplace, fostering a fair and inclusive environment for all employees.
  • We value work-life balance and provide flexible working options to suit different needs, including full-time, part-time, and job-sharing arrangements.
  • As a Disability Confident Employer, we commit to interviewing disabled applicants who meet the minimum criteria for the role.


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