Field Debt Resolution Expert

2 days ago


Bournemouth, Bournemouth, United Kingdom oilandgas Full time
Customer Support Representative - Bournemouth

We're looking for dedicated individuals from various backgrounds to help drive the energy transition to net zero.

About the Position

This is a permanent Field Support Agent role within our expanding Field Debt Solutions team. You'll work with customers to resolve their debts, finding suitable solutions and reducing energy consumption.

Main Tasks:
  • Offer outstanding customer service by understanding individual circumstances and helping find suitable solutions.
  • Identify new tenants through face-to-face interactions, Letting Agents, and neighbours while adhering to the Data Protection Act.
  • Ensure access to home broadband for data upload, with a set monthly allowance included in your salary.
Requirements:
  • Previous experience in a customer-facing role with a passion for helping customers.
  • Basic computer skills and ability to use a smartphone and tablet.
  • Residency in the area and willingness to travel.
  • A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
  • Potential to increase salary up to £40,171 by upskilling to fit gas and electricity meters.
Benefits Package:
  • 26 days holiday + bank holidays.
  • Generous pension scheme.
  • Life cover.
  • Bonus.
  • 20 flexible benefits with tax and/or NI savings.
About Our Organisation:
  • The only energy company ranked among The Inclusive Top 50 UK Employers (ranked 15th in 2022/23).
  • Committed to equal opportunities and promoting a diverse and inclusive working environment.
  • Fairness for everyone.

Salary: £36,285 & great benefits package.



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