Field Debt Resolution Expert
2 days ago
We're looking for dedicated individuals from various backgrounds to help drive the energy transition to net zero.
About the PositionThis is a permanent Field Support Agent role within our expanding Field Debt Solutions team. You'll work with customers to resolve their debts, finding suitable solutions and reducing energy consumption.
Main Tasks:- Offer outstanding customer service by understanding individual circumstances and helping find suitable solutions.
- Identify new tenants through face-to-face interactions, Letting Agents, and neighbours while adhering to the Data Protection Act.
- Ensure access to home broadband for data upload, with a set monthly allowance included in your salary.
- Previous experience in a customer-facing role with a passion for helping customers.
- Basic computer skills and ability to use a smartphone and tablet.
- Residency in the area and willingness to travel.
- A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
- Potential to increase salary up to £40,171 by upskilling to fit gas and electricity meters.
- 26 days holiday + bank holidays.
- Generous pension scheme.
- Life cover.
- Bonus.
- 20 flexible benefits with tax and/or NI savings.
- The only energy company ranked among The Inclusive Top 50 UK Employers (ranked 15th in 2022/23).
- Committed to equal opportunities and promoting a diverse and inclusive working environment.
- Fairness for everyone.
Salary: £36,285 & great benefits package.
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