End User Experience Director

4 weeks ago


Bournemouth, Bournemouth, United Kingdom Vitality Corporate Services Full time

About the Role:

We are seeking a highly skilled IT professional to join our team as the IT End User Service Team Lead. As a key member of our Technology function, you will be responsible for managing a team of IT professionals who provide end-user services to a user base exceeding 3,000.

The ideal candidate will have a strong background in IT service management, excellent leadership and communication skills, and a proven track record of delivering high-quality services. You will work closely with internal service delivery teams and 3rd party functions to ensure service stability and improvements to our Technology function.

Key Responsibilities:

  • Service Delivery: Meet or exceed service and compliance levels for services including incident resolution, problem ticket resolution, technical debt reduction, patching and vulnerability management, and audit item resolution.
  • Team Management: Work with the Head of... to develop and implement strategies to improve team performance and efficiency.

We offer a competitive salary range of $100,000 - $130,000 per annum, depending on experience, as well as a comprehensive benefits package. If you are interested in this challenging and rewarding role, please submit your application.



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