End User Experience Lead

3 days ago


Bournemouth, Bournemouth, United Kingdom Vitality Corporate Services Limited Full time
Job Description
We are seeking a highly skilled End User Experience Lead to join our IT service delivery team. As part of Vitality Corporate Services Limited, you will play a key role in driving innovation and delivering exceptional user experiences. You will oversee the End User Service Team, working closely with internal service delivery teams and 3rd party functions to ensure service stability and improvements.

The ideal candidate will have extensive experience in Microsoft or specialised IT operational support and a detailed understanding of M365 Outlook, Active Directory, Windows desktop, and other technologies.


Key Responsibilities
  • Meet or exceed Service and Compliance levels for services including: incident resolution, problem tickets, technical debt, patching, and audit items.
  • Work with the Head of Engineering to understand and build the budget for the area, identify opportunities for optimisation.
  • Organise and manage team structure, workload, priorities, and KPIs across the team.

Benefits Package
  • Estimated salary of £80,000 - £100,000 per annum.
  • Bonus scheme that rewards performance.
  • Pension match up to 6% of your salary.
  • Our award-winning Vitality health insurance.
  • Life assurance four times annual salary.

This is an exciting opportunity to join a leading company in the UK insurance industry and contribute to making a positive impact on people's lives.



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