Head of Capacity and Workforce Management

3 days ago

Liverpool, Liverpool, United Kingdom Barclays Bank UK PLC Full time
Job Description

Purpose of the Role

To optimize staffing levels, forecasts, scheduling, and workforce allocation through data analysis to enhance the customer experience within the bank's operations.

Key Responsibilities

  • Workforce Planning:
    • Develop and implement comprehensive capacity and workforce plans aligned with organizational goals and objectives.
    • Analyze current and future business needs to determine optimal staffing levels/models, developing and applying innovative approaches to manipulate demand and optimize capacity.
    • Contribute to the development of the company's strategic vision, providing insights on capacity planning and workforce optimization.
    • Collaborate with senior leadership to create alignment across the enterprise.
  • Leadership and Change Management:
    • Lead scale, cross-geography, teams in a matrix organization, developing an environment and culture that enables colleagues to thrive and deliver to a consistently excellent standard.
    • Build a high-performing team by attracting, developing, and retaining top talent, coaching, mentoring, and driving a culture of curiosity and learning.
    • Lead complex, cross-functional initiatives that drive positive outcomes for customers and colleagues.
    • Develop and implement change management strategies to navigate complexities.
  • Innovation and Continuous Improvement:
    • Foster a culture of innovation and continuous improvement, driving efficiency gains and enhancing operational effectiveness, productivity, and quality.
    • Identify and implement best practices and emerging technologies to elevate performance.
    • Continually monitor, learn from, and embed external best practice, insights, and thought leadership into the operation.
  • Industry and Digital Expertise:
    • Leverage experience in financial services, retail, logistics, transport, health, or related sectors to provide valuable insights and drive industry-specific optimisations.
    • Leverage experience in digital technologies and automation to enhance operational efficiency and effectiveness.
    • Identify and implement technology solutions that streamline workforce management processes.

Leadership Behaviours:

The successful candidate will demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are:

  • L - Listen and be authentic
  • E - Energise and inspire
  • A - Align across the enterprise
  • D - Develop others

Barclays Values:

The successful candidate will be expected to demonstrate the Barclays Values of:

  • Respect
  • Integrity
  • Service
  • Excellence
  • Stewardship

Barclays Mindset:

The successful candidate will be expected to demonstrate the Barclays Mindset of:

  • Empower
  • Challenge
  • Drive

  • Operations Manager

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Workforce Staffing Ltd Full time

    Operations ManagerCompany: Workforce Staffing LtdSalary: £55k-£61k D.O.E.Employment Type: Full-time, 37.5 hours per weekCompensation Package:Competitive salary based on experiencePerformance-based bonus of 20%Company-provided sick leaveAnnual car allowance of £5819Comprehensive private health insuranceLife insurance coverage at four times the salaryRole...

  • Site Operations Manager

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Workforce Staffing Ltd Full time

    Job Summary:The Site Operations Manager will be responsible for the overall management of the Halewood site, including the supervision of cleaning and waste operatives, management of operational resources, and ensuring the timely delivery of services to meet and exceed customer expectations.Key Responsibilities:Operational Management:Manage personnel,...

  • Deputy Head of International Recruitment

    1 month ago

    Liverpool, Liverpool, United Kingdom University of Liverpool Full time

    We are seeking an exceptional candidate to become Deputy Head of International Recruitment (Undergraduate), a role occupying a managerial position within the International Recruitment Team. The primary purpose of the role is to product manage direct Undergraduate international recruitment by developing, cohering and influencing campaigns and projects at this...

  • Head of Quality Assurance and Regulatory Affairs

    1 month ago

    Liverpool, Liverpool, United Kingdom University of Liverpool Full time

    The Liverpool Clinical Trials Centre is an academic clinical trials unit providing the infrastructure for the planning, design, conduct and analysis of therapeutic and other clinical trials, spanning from first-in-man to large randomised controlled trials and other high-quality designs.This exciting opportunity within LCTC seeks an enthusiastic Quality...

  • Childrens Workforce Development Lead

    6 days ago

    Liverpool, Liverpool, United Kingdom Eden Brown Synergy Full time

    Job DescriptionEden Brown Synergy is seeking a highly experienced and registered Childrens Social Worker to fill the role of Childrens Workforce Academy Lead. This position is ideal for a motivated and innovative leader who is passionate about driving workforce development within Children's Services.Key Responsibilities:Workforce Development: Support and...

  • Childrens Workforce Development Lead

    6 days ago

    Liverpool, Liverpool, United Kingdom Eden Brown Synergy Full time

    Job DescriptionEden Brown Synergy is seeking a highly experienced and registered Childrens Social Worker to fill the role of Childrens Workforce Academy Lead. This position is ideal for a motivated and innovative leader who is passionate about driving workforce development within Children's Services.Key Responsibilities:Workforce Development: Support and...

  • Children's Workforce Development Lead

    5 days ago

    Liverpool, Liverpool, United Kingdom Ben Recruitment Ltd Full time

    Job DescriptionJob Title: Children's Workforce Academy LeadJob Summary:The Children's Workforce Academy Lead is a pivotal role designed for an enthusiastic and experienced individual who is passionate about developing and enhancing the skills of those working with children. This position involves overseeing the strategic direction and operational...

  • Children's Workforce Development Lead

    5 days ago

    Liverpool, Liverpool, United Kingdom Ben Recruitment Ltd Full time

    Job DescriptionJob Title: Children's Workforce Academy LeadJob Summary:The Children's Workforce Academy Lead is a pivotal role designed for an enthusiastic and experienced individual who is passionate about developing and enhancing the skills of those working with children. This position involves overseeing the strategic direction and operational...

  • Site Operations Manager

    6 days ago

    Liverpool, Liverpool, United Kingdom Workforce Staffing Ltd Full time

    Job SummaryWe are seeking a highly skilled and experienced Site Contract Manager to join our team at Workforce Staffing Ltd. As a key member of our operations team, you will be responsible for the management of all operational cleaning activities on our contract, including labour, plant and equipment operation and maintenance, financial and administrative...

  • Site Operations Manager

    6 days ago

    Liverpool, Liverpool, United Kingdom Workforce Staffing Ltd Full time

    Job SummaryWe are seeking a highly skilled and experienced Site Contract Manager to join our team at Workforce Staffing Ltd. As a key member of our operations team, you will be responsible for the management of all operational cleaning activities on our contract, including labour, plant and equipment operation and maintenance, financial and administrative...

  • Children's Workforce Academy Lead

    5 days ago

    Liverpool, Liverpool, United Kingdom Neway International Ltd Full time

    About the RoleWe are seeking an experienced and registered children's social worker to lead our Children's Workforce Academy. The successful candidate will have strong experience in children's services, having previously managed and supervised social workers. They will have a good understanding of workforce development and training.Key...

  • Children's Workforce Academy Lead

    5 days ago

    Liverpool, Liverpool, United Kingdom Neway International Ltd Full time

    About the RoleWe are seeking an experienced and registered children's social worker to lead our Children's Workforce Academy. The successful candidate will have strong experience in children's services, having previously managed and supervised social workers. They will have a good understanding of workforce development and training.Key...

  • Trusts and Foundations Manager

    1 month ago

    Liverpool, Liverpool, United Kingdom University of Liverpool Full time

    The University of Liverpool's fundraising team, DART (Development and Alumni Relations Team) is growing, and we'd be delighted for you to join us. Don't worry if you've never been a trust fundraiser before; we're interested to hear from curious minds who enjoy writing, research, and want to work with some of the University of Liverpool's brilliant academics...

  • Head of Development

    6 days ago

    Liverpool, Liverpool, United Kingdom Adecco Full time

    Job Summary:Adecco is seeking a highly experienced and skilled Head of Development to lead and manage the performance and delivery of our Development Programme. As a key member of our team, you will be responsible for shaping and influencing the delivery of our Development Strategy, including a broad range of mixed tenure schemes.About the Role:As Head of...

  • Head of Development

    6 days ago

    Liverpool, Liverpool, United Kingdom Adecco Full time

    Job Summary:Adecco is seeking a highly experienced and skilled Head of Development to lead and manage the performance and delivery of our Development Programme. As a key member of our team, you will be responsible for shaping and influencing the delivery of our Development Strategy, including a broad range of mixed tenure schemes.About the Role:As Head of...

  • Chief Housekeeping Officer

    4 weeks ago

    Liverpool, Liverpool, United Kingdom RBH Hospitality Management Full time

    WELCOME TO RBH HOSPITALITY MANAGEMENTExperience a workplace where your individuality is celebrated and your professional aspirations are nurtured. At our hotel, we prioritize the growth of our team members, fostering an environment where every contribution is acknowledged. We encourage innovative ideas that enhance our services, ensuring our guests receive...

  • Claims Management Specialist

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Clark James Head Office Full time

    Clark James Head Office is actively seeking a motivated and organized Claims Management Specialist to become a vital part of our Fleet and Specialist product division within a prominent insurance provider. This role involves the proactive oversight of a diverse portfolio of Fleet and Specialist products in motor claims, guiding each case from initiation to...

  • Head of Development

    3 days ago

    Liverpool, Liverpool, United Kingdom Adecco Full time

    Job Summary:Adecco is seeking a highly experienced and skilled Head of Development to lead and manage the performance and delivery of our Development Programme. As a key member of our team, you will be responsible for shaping and influencing the delivery of our Development Strategy, including a broad range of mixed tenure schemes.About the Role:The...

  • Head of Development

    3 days ago

    Liverpool, Liverpool, United Kingdom Adecco Full time

    Job Summary:Adecco is seeking a highly experienced and skilled Head of Development to lead and manage the performance and delivery of our Development Programme. As a key member of our team, you will be responsible for shaping and influencing the delivery of our Development Strategy, including a broad range of mixed tenure schemes.About the Role:The...

  • Chief Housekeeping Officer

    4 weeks ago

    Liverpool, Liverpool, United Kingdom RBH Hospitality Management Full time

    WELCOME TO RBH HOSPITALITY MANAGEMENTExperience a workplace where individuality is celebrated and passion for hospitality thrives. As part of our esteemed hotel family, you will be encouraged to unlock your full potential while contributing to a culture that values every team member's input. We empower you to innovate and enhance our service offerings,...