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Operations Manager
3 months ago
Operations Manager
Company: Workforce Staffing Ltd
Salary: £55k-£61k D.O.E.
Employment Type: Full-time, 37.5 hours per week
Compensation Package:
- Competitive salary based on experience
- Performance-based bonus of 20%
- Company-provided sick leave
- Annual car allowance of £5819
- Comprehensive private health insurance
- Life insurance coverage at four times the salary
Role Overview:
The Operations Manager will oversee all operational cleaning functions within the contract, which includes managing personnel, equipment, and financial responsibilities. This role involves leading and developing a skilled management team and a workforce of cleaning and waste operatives, as well as handling recruitment and training initiatives for new hires.
Key Responsibilities:
- Supervise personnel management, including training, attendance, and disciplinary actions through cleaning supervisors.
- Ensure adherence to safe working practices by implementing company and health & safety protocols.
- Oversee all operational cleaning tasks to guarantee timely service delivery that meets or exceeds customer expectations.
- Manage resources effectively to promote efficient teamwork and individual performance, including capacity and resource planning.
- Monitor financial performance by comparing actual costs to budgeted figures, utilizing visual management techniques as necessary.
- Drive initiatives for continuous improvement to enhance cost efficiency, quality, and service delivery for both the organization and clients.
- Oversee the reporting of key performance indicators (KPIs) and ensure timely submission of reports.
- Ensure cleaning operations are conducted safely, focusing on:
- Availability of necessary risk assessments and method statements
- Adherence to current best practices
- Utilization of required visual aids
- Develop and motivate direct reports to foster a high-performance culture.
- Facilitate effective communication with all staff members, both verbally and in writing.
- Build and maintain strong client relationships, ensuring the company’s image reflects the high standards expected.
- Manage client interactions to ensure exceptional service delivery.
- Maintain knowledge of company human resources processes, ensuring compliance and providing support to the HR team as needed.
- Ensure all staff possess the necessary competencies for their roles, providing training and development opportunities while keeping accurate training records.
- Establish a clear understanding of customer quality standards and implement audit processes to meet both customer and company expectations.
Reporting to the Regional General Manager, the Operations Manager will oversee a workforce of over 150 employees across multiple shifts. Responsibilities will also include managing waste processing equipment and coordinating with subcontractors to ensure proper waste disposal.
Essential Qualifications and Experience:
- HNC or equivalent qualification
- Demonstrated management or supervisory experience
- Proven track record in customer-focused cleaning contract management
- Strong understanding of the waste management sector
- Experience in a manufacturing or factory setting
- Knowledge of relevant health and safety regulations
- Proficient in computer applications (Outlook, Excel, PowerPoint)
- Experience in effectively addressing customer inquiries and complaints
- Strong problem-solving skills
- Experience in resource planning
- Knowledge of cost control measures
- Proven ability to delegate tasks effectively
- Ability to prioritize tasks, meet deadlines, and manage multiple responsibilities.
We are committed to providing tailored services to meet our clients' needs and are always looking for exceptional talent to join our team.
