IT Systems Manager

4 weeks ago

Ashford, Kent, United Kingdom Kent Community Foundation Full time

A key part of this role involves overseeing the efficient management of KCF's IT systems, ensuring processes are streamlined across all areas of the organization. As a Salesforce Administrator, you will be responsible for managing the Salesforce database, including ongoing relationships with consultants. Ideal candidates will have experience in IT systems management, particularly with Salesforce, strong communication skills, and an understanding of IT security and compliance.

Main Responsibilities:

  • Ensuring KCF is making the most of its IT systems and staying up-to-date with current trends
  • Overseeing and supporting the creation and documentation of processes for all areas of KCF work
  • Ensuring IT processes are efficient and cost-effective
  • Responsibility of the management of the Salesforce database; including managing the ongoing relationships with Salesforce Consultants
  • Project managing any IT development projects
  • Overseeing relationship with external IT support provider
  • Facilitating IT training for staff team as required
  • Ensuring KCF is Cyber Essentials compliant
  • Responsibility for ensuring a good data culture and including appropriate data collection, retention, and reporting methods
  • Preparation of reports and analysis of KCF data as required
  • Advising CE on the needs of the operational budget and IT strategy
  • Reporting to the Technology Committee on KCF's IT strategy when required

Essential Skills and Experience

  • Confident problem solver and logical thinker
  • Team player and collaborative leader
  • Salesforce Admin qualification and Salesforce Nonprofit Cloud experience
  • Experience of extracting and analysing data from Salesforce
  • Strong technical IT skills; including Microsoft 365 apps
  • Experience of managing processes in a similar size or larger organisation
  • Working knowledge of cyber security and data protection best practices, including UK GDPR legislation
  • Project management skills

Desirable skills and experience

  • Experience of delivering training
  • Experience of change management
  • Form Assembly software
  • PDF Butler software
  • Dataloader for Salesforce
  • Grant Management
  • Experience of working in the voluntary sector
  • Interest in AI developments

KCF is committed to building a culture where all employees are valued and respected, and we take pride in providing a workplace that fosters continuous professional development. Our goal is to find the right person for the role, and we welcome applications from individuals looking to work flexibly.

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