Quality and Systems Manager

4 weeks ago


Ashford, Kent, United Kingdom NFU Mutual Agency Full time
About the Role

NFU Mutual Agency is seeking a highly skilled Quality and Systems Manager to join our team. As a Quality and Systems Manager, you will be responsible for developing and maintaining our Quality Management System (QMS) to drive efficiencies and continually improve processes within the business.

Key Responsibilities
  • Develop and maintain QMS documentation, maintaining the quality data collection and reporting system, performing QMS audits, and providing QMS training.
  • Ensure quality standards are met throughout the entire agency and ensure compliance to applicable regulations.
  • Prepare effective and high-quality audit reports to assist with system development and training.
  • Be an ambassador for quality processes and gain buy-in from all other levels of staff by education, training, and advice.
  • Gain an understanding of the regulatory requirements of the Agency and ensure we are and remain compliant.
  • Deliver ad-hoc projects and/or other duties as required, to support the delivery of business strategy and enhance customer experience.

Requirements
  • Experience of carrying out audits on a quality system.
  • Good IT skills especially Microsoft Office, CRM systems, and data systems.
  • Demonstrate commitment to quality and compliance with procedures/regulations using due care, skill, and diligence.
  • Connection to farming/rural sector.
  • Own transport and full UK driving license.

What We Offer
  • 26 days annual leave plus bank holidays.
  • Birthday day off in addition to annual leave.
  • Option to buy/sell 5 days holiday per year.
  • Health Cash Plan.
  • Free parking at all our offices.
  • Team social events twice a year.
  • Monthly 1-2-1s and bi-annual reviews to support you.


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