Quality and Systems Manager

1 month ago


Ashford, Kent, United Kingdom NFU Mutual Full time
About the Role

We are seeking a highly skilled Quality and Systems Manager to join our team at NFU Mutual. As a key member of our agency, you will be responsible for developing and maintaining our Quality Management System (QMS) to drive efficiencies and improve processes.

Key Responsibilities:

  • Develop and maintain QMS documentation, ensuring quality standards are met throughout the agency.
  • Perform QMS audits, provide training, and maintain quality data collection and reporting systems.
  • Ensure compliance with applicable regulations and NFU Mutual policies.
  • Prepare effective audit reports to support system development and training.
  • Be an ambassador for quality processes, educating and advising staff to gain buy-in.

About You

We are looking for a candidate with a proven track record in developing and maintaining QMS systems, experience in carrying out audits, and strong research and analytical skills. You should have excellent communication skills, attention to detail, and the ability to manage your workload effectively.

What We Offer

At NFU Mutual, we are committed to the well-being and development of our employees. We offer a range of benefits, including 26 days annual leave, a health cash plan, and opportunities for training and development.



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