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Customer Experience Specialist

4 weeks ago

Reigate, Surrey, United Kingdom Opus Technology Full time
Job Description

We are seeking a skilled Customer Experience Specialist to join our Service Delivery Team at Opus Technology.

As a key member of our team, you will be responsible for delivering exceptional customer service through various channels, including telephone, email, web, and portal.

Key responsibilities include:

  • Maintaining high levels of customer satisfaction
  • Managing allocated work pools to ensure timely resolution of customer requests
  • Providing ad-hoc support for logistics and order management
  • Participating in the on-call schedule to provide out-of-hours support to customers

Requirements:

  • At least 5 GCSE grades at 'C' level or above, including Maths and English
  • Previous experience in a customer service or coordination role
  • Strong communication and problem-solving skills
  • Ability to multitask and work in a fast-paced environment

Opus Technology offers a range of benefits, including:

  • Free daily breakfasts
  • Regular company-wide events
  • Pension and life insurance
  • Training and development opportunities

We are committed to creating a positive and inclusive work environment that values diversity and promotes employee well-being.

Join us in our mission to deliver exceptional customer experiences and drive business success.