Customer Service Representative
4 weeks ago
About the Role
We are seeking a skilled Customer Service Representative to join our team at Reigate & Banstead Borough Council. As a Senior Customer Contact Specialist, you will be the main point of contact for residents, providing exceptional service and support.
Key responsibilities include handling customer complaints, monitoring and quality checking to ensure residents receive the best possible service. Strong digital skills and experience of using digital and social media in Customer Contact environments are an advantage.
In exchange for your expertise, experience, and enthusiasm, we offer support in continuing your personal and career development, as well as a range of employment-linked benefits.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates who meet the essential criteria for the role.
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council help to evolve the culture of our organisation to become more commercial, innovative, and embracing of change.
Successful applicants will be able to demonstrate they share the values and behaviours we seek in our organisation.
Staff Benefits
We provide competitive annual leave and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts, including local and high street stores, and salary sacrifice schemes.
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