Customer Service Representative
4 weeks ago
About the Role
We are seeking a skilled Customer Service Representative to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing support to our customers in a fast-paced environment.
Key Responsibilities
- Engage with customers to understand their needs and provide tailored solutions
- Act as the first point of contact for customers in branch, providing a welcoming and helpful service
- Proactively contact customers to discuss their needs and provide information on our products and services
- Maintain accurate customer records and identify vulnerable customers who require additional support
What We Offer
- A competitive salary and annual discretionary bonus scheme
- 25 days standard annual leave plus bank holidays and rising 1 day per year of service
- Holiday trading scheme and generous employer pension contributions
- Access to wellbeing apps and employee discount platform
- Two paid volunteering days per year
Requirements
- Passion for delivering exceptional customer service
- Excellent communication and listening skills
- Ability to work well under pressure and handle a wide variety of customers
- Open to a broad range of activities and willing to adapt to changing business needs
About Us
Skipton Building Society is a mutual organisation, owned by our members, and we pride ourselves on being a great place to work. We are committed to helping our customers achieve their financial goals and providing a supportive and inclusive work environment for our employees.
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