Customer Service Representative

4 weeks ago


Reigate, Surrey, United Kingdom Skipton Building Society Full time

About the Role

We are seeking a skilled Customer Service Representative to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing support to our customers in a fast-paced environment.

Key Responsibilities

  • Engage with customers to understand their needs and provide tailored solutions
  • Act as the first point of contact for customers in branch, providing a welcoming and helpful service
  • Proactively contact customers to discuss their needs and provide information on our products and services
  • Maintain accurate customer records and identify vulnerable customers who require additional support

What We Offer

  • A competitive salary and annual discretionary bonus scheme
  • 25 days standard annual leave plus bank holidays and rising 1 day per year of service
  • Holiday trading scheme and generous employer pension contributions
  • Access to wellbeing apps and employee discount platform
  • Two paid volunteering days per year

Requirements

  • Passion for delivering exceptional customer service
  • Excellent communication and listening skills
  • Ability to work well under pressure and handle a wide variety of customers
  • Open to a broad range of activities and willing to adapt to changing business needs

About Us

Skipton Building Society is a mutual organisation, owned by our members, and we pride ourselves on being a great place to work. We are committed to helping our customers achieve their financial goals and providing a supportive and inclusive work environment for our employees.



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