Customer Service Representative

2 weeks ago


Reigate, Surrey, United Kingdom Intrum Full time

At Intrum, you will have the opportunity to make a difference in the lives of our customers. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with financial solutions to their queries. You will work in a highly international environment and in a supportive culture where effort counts.

Key Responsibilities:

  • Provide tailored solutions to customers experiencing financial difficulty.
  • Make and receive calls to/from customers, managing a variety of customer accounts.
  • Investigate customer debt and provide personalized and customer-focused service.
  • Ensure delivery and compliance with all outcomes and activities held within the Consumer Duty regulation.
  • Work 37.5 hours per week, Monday-Saturday, with varied shift patterns.

What We're Looking For:

  • Fantastic communication skills and ability to help customers.
  • Positive attitude, self-motivated, and enthusiastic individuals.
  • Customer Service experience, whether face-to-face or in a call centre environment.
  • Ability to use different systems and deal with sensitive/challenging conversations.
  • Good numeracy and English literacy skills.

What We Offer:

  • Lifestyle Competitive starting base salary of £23,850 with OTE up to £27,427.
  • 30 days holiday including bank holidays, with the ability to buy more/sell back.
  • Access to a contributory workplace pension scheme.
  • Hybrid work pattern where you can work a mixture of home and office.

About Intrum:

Intrum is the industry-leading provider of credit management services across 20 markets in Europe. We help companies to get paid and support people with their late payments, leading the way to a sound economy and playing a critical role in society at large.

At Intrum, we consider everybody to be a leader. We lead ourselves when collaborating to meet the needs of our clients and customers. We are all accountable to our actions as well as trust and care for each other. This makes us all leaders, independent of role or responsibility, and this is reflected in our 3 leadership principles: Deliver Impact, Inspire Trust, and Embrace Growth.



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