Fitness Experience Director

4 weeks ago


Reigate, Surrey, United Kingdom Everlast Gyms Full time

At Everlast Gyms, we're seeking a highly skilled Member Experience Director to join our team. This role is a key part of our mission to deliver exceptional customer experiences and drive business growth.

The successful candidate will be responsible for leading our member experience team, ensuring that every interaction with our members is positive and memorable. This includes:

  • Maximising member satisfaction through excellent customer service and a deep understanding of our products and services.
  • Driving sales and retention by identifying opportunities to upsell and cross-sell our offerings.
  • Developing and implementing strategies to improve member engagement and loyalty.

As a key member of our leadership team, the Member Experience Director will be responsible for:

  • Leading by example with exceptional customer service skills and a passion for delivering results.
  • Collaborating with cross-functional teams to drive business growth and improve member experiences.
  • Developing and managing the member experience team to ensure they have the skills and knowledge needed to deliver exceptional results.

If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter outlining your experience and qualifications for this role.



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