Technical Support Specialist
10 hours ago
Job Title: Technical Support Specialist
Job Type: Full-time
Location: Reigate, Surrey
We are seeking a highly skilled Technical Support Specialist to join our small but growing IT support team based in Reigate. As a Technical Support Specialist, you will be responsible for providing technical guidance and coaching to the service desk technicians, communicating with customers and stakeholders at all levels, and escalating complex or urgent IT issues to the appropriate internal or external teams. If you have experience in IT service desk management or a similar role and excellent communication, interpersonal, and leadership skills, we would love to hear from you.
Responsibilities:
- Providing technical guidance and coaching to the service desk technicians.
- Communicating with customers and stakeholders at all levels.
- Escalating complex or urgent IT issues to the appropriate internal or external teams.
- Maintaining knowledge of the latest technologies and trends in IT service management.
- Monitoring and reporting on the performance and quality of the service desk.
Requirements:
- Experience in IT service desk management or a similar role.
- Excellent communication, interpersonal, and leadership skills.
- A customer-focused and problem-solving attitude.
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