IT Support Specialist

4 weeks ago


Reigate, Surrey, United Kingdom MFK Recruitment Full time
Job Overview

MFK Recruitment is seeking a skilled IT Support Engineer to join their team in a dynamic and fast-growing organisation. The successful candidate will be responsible for installing and supporting IT systems and infrastructure for clients.

The ideal candidate will have a proven history of supporting and maintaining on-premise and cloud environments, with experience working for an MSP implementing and administering Microsoft Azure, Microsoft 365 suite, Hyper-V & Telecoms systems.

Key Responsibilities:

  • Provide technical support for a wide variety of current and new technologies for a range of SMB and Enterprise clients.
  • Assist with managing company internal IT systems.
  • Work closely with Sales Account Managers and clients to develop proposals that are technically ratified.
  • Assist with IT project implementations, from planning and design, through to completion.
  • Accurately record all support calls in our ticket management system
  • Proactively monitor support queues and respond in a timely way
  • Maintain all internal performance targets
  • Carry out scheduled maintenance and updates on client environments
  • Always follow a best practice approach to cyber and network security
  • Maintain a polite and professional approach at all times
  • Liaise with third party vendors to resolve customer issues where necessary
  • Prepare hardware prior to delivery including deploying OS image, Microsoft 365, security application
  • Assist with onsite client deployments
  • Visit client sites to conclude escalated helpdesk support cases

Requirements:

  • Microsoft technologies: 365, Azure, Windows, AD, Server OS
  • Cyber security: firewalls, web filters, advanced protection and recovery
  • Networking: Configuring, maintaining & troubleshooting
  • Cloud technologies: 365, Azure, SharePoint, OneDrive
  • Configuring & maintaining devices with Microsoft Endpoint Management
  • Virtualisation: VMware / Hyper-V
  • Backup solutions: Windows & Apple
  • Willing to travel to customer sites
  • Flexible with work hours, successful candidate will take part in an extended support rota
  • A passion for a wide range of enterprise grade infrastructure technology is essential (networking, server and endpoint, cloud, security)
  • Experience of working with and supporting a range of information technologies.
  • A minimum of three years' experience in a similar IT role

Desirable Qualifications:

  • Microsoft Certified – Azure or 365 related
  • Cisco
  • CompTIA


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