IT Support Specialist
2 weeks ago
About the Position
We are seeking a skilled IT Support Specialist to join our team as a 1st Line Support Engineer. As a remote IT Support Engineer, you will be responsible for providing exceptional customer service and resolving technical queries in a dynamic, fully remote environment.
Your Key Responsibilities
- Manage and progress tickets, ensuring clear and consistent communication with clients.
- Work closely with 2nd and 3rd Line teams to deliver timely solutions.
- Visit customer sites as needed for face-to-face support.
- Stay ahead of emerging technologies to deliver the best service.
Requirements
- A background in Managed Service Providers (MSP) or B2B environments.
- Experience with Office 365, Azure, Windows 11, macOS, and iOS.
- A proactive problem solver who is self-motivated and adaptable.
- Excellent communication skills with a passion for delivering first-class service.
About eTalent
eTalent is a leading provider of IT services, and we are committed to delivering exceptional results for our clients. We offer a comprehensive health and wellness package, generous leave, and a range of other benefits to support your well-being and career development.
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