Customer Experience Specialist

1 month ago


Reigate, Surrey, United Kingdom Opus Technology Full time
About Opus Technology

We are specialists in delivering contact centre, business telecoms, managed IT, business mobile and IoT and managed print consultancy for over 1,000 large SME, mid-market, enterprise and public sector organisations across the UK.

Our world-class expertise is delivered by our internal teams, while leveraging best of breed technology partners such as Microsoft, Five9, Mitel, 8x8, Cirrus, Gamma where we have achieved platinum partner status.

Salary Information

The estimated annual salary for this position is around £25,000 to £35,000 based on industry standards and location in Reigate. This figure may vary depending on individual circumstances.

Job Description
  • First line responses to customer service requests by telephone, email, web, and portal.
  • Maintaining allocated work pools ensuring all cases are worked according to their SLA's and pro-actively manage the CRM tickets.

This role involves ad hoc cover for accepting orders/deliveries, dealing with post, and providing out of hours support to our customers within the Networks on call schedule.

Required Skills and Qualifications
  • At least 5 GCSE Grades at 'C' level or above including Maths and English.
  • Previous employment in a customer service or co-ordination role.
  • Ability to communicate at all levels with an excellent telephone manner.
Benefits
  • 25 Days Holiday + UK Bank Holidays.
  • Hybrid working (3 days a week in the Reigate office).
  • Free daily breakfasts in the office.
  • Monthly 'shining star' employee recognition awards.
  • Pension and life insurance.
  • Refer a friend scheme (£1,000).
  • Mental health, financial and legal support.
  • Training and development plans.
  • Option to buy and sell holiday.


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