Customer Experience Manager

3 weeks ago


Reigate, Surrey, United Kingdom Opustech Full time
About Our Team:

We are a close-knit team of professionals who share a passion for delivering exceptional service and driving business growth.

Job Overview:

We are seeking a highly skilled Customer Experience Manager to join our team at Opustech. As a key member of our organization, you will be responsible for managing CRM tickets for mobile products from leading carriers, ensuring timely customer responses through email inbox management, and maintaining effective communication with customers, suppliers, and partners.

Main Responsibilities:

  • Manage CRM tickets for mobile products from O2, Vodafone, and EE
  • Ensure timely customer responses through group email inbox management
  • Maintain effective communication with customers, suppliers, and partners, updating the CRM database accordingly
  • Complete training on supplier portals and communication processes
  • Identify potential errors or issues that may affect business operations
  • Assist with sales order creation and validation
  • Provide out-of-hours support to customers within the Networks on-call schedule

What We Offer:

  • An estimated salary of £31,500 per annum
  • A comprehensive benefits package, including 25 days holiday + 8 bank holidays, flexible remote work options, and private healthcare
  • Ongoing training and development opportunities to enhance your skills and expertise
  • The chance to work with a talented team in a dynamic and fast-paced environment


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