Customer Experience Lead

4 days ago


Reigate, Surrey, United Kingdom SPACE NK Full time
Job Description

We are seeking a highly motivated and experienced Customer Experience Lead - Boutique Store to join our team at SPACE NK. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and developing a high-performing team.

About You
  • Able to deliver a 'customer first' experience, demonstrating leadership to coach and motivate a team
  • Able to understand and analyse commercial reports to drive business opportunities
  • Able to identify key performance behaviours and competencies within a team
Key Responsibilities
  • Coaching your team to ensure consistent delivery of a 'customer first' experience
  • Exceeding sales targets and delivering LFL growth along with ATV, AUS, and conversion
  • Managing payroll spend within budget through effective scheduling and people planning
  • Ensuring stock file accuracy and minimising stock loss

Estimated salary: £45,000 - £65,000 per year, depending on experience.



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