Digital Experience Specialist

4 days ago

Reigate, Surrey, United Kingdom esure Full time

About the Role

At esure, we're looking for a talented individual to drive the optimisation of our user journeys and experience across our retail sites. As part of our team, you'll be responsible for delivering website updates and improvements to a high standard, ensuring our retail sites remain compliant from both a content and cookie perspective, and providing in-depth, relevant analytics on customer actions and website activity.

Your Key Responsibilities

  • Apply HTML/CSS skills to implement ongoing changes to Drupal 10 retail websites, adhering to brand guidelines, SEO, and conversion goals.
  • Demonstrate a solid grasp of SEO principles, Google algorithm impacts, and prioritise web changes aligned with Growth Marketing and business needs, managing stakeholder expectations.
  • Support the Senior Content Manager in crafting and implementing content and SEO strategy across retail websites.
  • Manage Google Analytics reporting suite for retail sites, interpret data for test hypotheses, and identify performance issues, collaborating with Data Science and Data Architects.
  • Be responsible for regular website reporting, suggest initiatives for KPI enhancement, and ensure compliance with tag/cookie management solutions and legislation.
  • Coordinate with third-party suppliers, including Drupal agency and Dev Ops teams, and be responsible for esure Jira/Confluence based Media Submissions Tracker.
  • Collaborate with partners to manage web changes, based on best practices and technical constraints, and support occasional ad-hoc tasks and out-of-hours actions.
  • Align with overarching business objectives and assist in prioritising website updates.
  • Offer technical recommendations for Drupal site updates and configuration settings, and educate marketing partners on Drupal site capabilities.
  • Provide recommendations on cookie notices and journey improvements, and optimise SEO based on Google Analytics/Search Console data.

What We're Looking For

  • Experience using Drupal 10 or similar website CMS system with a more complex site architecture.
  • Good proficiency in HTML and CSS.
  • Strong solid understanding of cookies and tag management systems with understanding of ICO, PECR and GDPR obligations.
  • Experience using Google Analytics to deliver in-depth reports on user journeys.
  • Knowledge of SEO standard process and technical considerations.
  • Confident partner manager with excellent self-prioritisation skills.
  • Confident using project management/tracking tools such as Jira and Confluence.
  • High level of attention to detail.

What We Offer

  • A competitive salary that recognises your skills and potential.
  • A bonus scheme that celebrates your contribution to esure's success.
  • Discounts on our insurance products, for you and your family.
  • 25 days annual leave, plus 8 flex days to be taken as and when suits you.
  • Benefits just for you: our hub – My Benefits Box – is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances.
  • Grow your career with us: whatever your goals, we'll support you with hands-on training, mentoring, a LinkedIn Learning licence, access to our exclusive Academies, regular career conversations, and expert partner resources from the likes of Women in Data and Women in Tech.
  • Join our communities: our networks give you the chance to connect, learn and share with like-minded colleagues across the business – for work and play.
  • More flexibility for you: we're a proud supporter of the ABI's Make Flexible Work campaign and welcome you to ask about the flexibility you need, whether it's part-time, job sharing, or compressed hours. Our hybrid working approach also puts you in the driving seat of how and where you do your best work.
  • Live a healthy lifestyle: we offer lots of support, so you feel like the best version of yourself – like specialist advice through our employee assistance programme, wellbeing classes, access to the My Health Advantage app, our Big Team Challenge, and learning sessions on topics like menopause.
  • A helping hand to do your bit for a greener and safer world: driving good in the world couldn't be more important to us. That's why we encourage colleagues to use volunteering days to support their local communities and have lots of initiatives to help you live a greener lifestyle.
  • Everyday appreciation: praise from your colleagues means the world Our social recognition tool makes it easy to give colleagues the praise they deserve, and you could even be shortlisted for a company-wide ACE Award.

We understand some people may not apply for jobs unless they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.

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