Reception and Administration Officer

6 days ago


Brighton, Brighton and Hove, United Kingdom BHT Sussex Full time

BHT Sussex is seeking a skilled Receptionist/Administrator to join our team in Brighton. This role offers a unique opportunity to provide administrative support, manage office operations, and develop your skills in a dynamic and supportive environment.

As a key member of our Reception/Triage Team, you will be responsible for greeting visitors, responding to inquiries, and undertaking various administrative tasks to ensure the smooth running of our central office.

  • To deliver exceptional customer service, responding to general inquiries, taking messages, and directing visitors to relevant staff members.
  • To cover for the Brighton Advice Centre Triage/Receptionist, assessing clients' eligibility for legal aid and providing essential support.
  • To stay up-to-date with local services, effectively signposting all enquiries received through our website, phone, and in-person interactions.
  • Key skills and qualifications:
  • Excellent interpersonal and communication (written and verbal) and customer service skills – including face-to-face, email, and telephone.
  • Benefits package:
  • 5% stakeholder pension scheme and life assurance scheme
  • Medical cash plan with Medicash
  • Access to BHT Learning & Development platform
  • Free and confidential employee assistance helpline for both personal and work-related concerns
  • Cycle-to-work scheme
  • Free new starter 28-day Network Saver Brighton bus pass
  • Generous holiday allowance starting at 27 days per annum pro rata, rising 1 day for each year of service to a maximum of 32 days pro rata
  • The opportunity to participate in well-being and fundraising activities throughout the year

Equal opportunities employer: We are an equal opportunities employer using a fair and open recruitment process that fully complies with the requirements of the Equality Act 2010. We are committed to encouraging equality, equity, inclusion, and diversity within the workplace.

DBS Check: An Enhanced DBS Check (Disclosure and Barring Service) is required on all successful applicants as a condition of employment for this post.

Estimated salary: £25,000 - £30,000 per annum depending on experience.



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