Service Advisor

7 days ago

Darlington, Darlington, United Kingdom Lookers Full time

About the Role

Lookers Volkswagen Darlington is seeking an experienced and dedicated Service Advisor to join our Aftersales Team. As a Service Advisor, you will be responsible for booking MOTs, services, and other repair work for our customers, advising them on warranty cover and upselling additional parts and accessories, and liaising with the Aftersales department to schedule appointments.

Key Responsibilities

  • Manage a high-volume of customers daily, including telephone calls and online booking queries
  • Inform customers of turnaround times and ensure effective communication throughout the time when a customer's car is in the workshop
  • Maintain accurate customer records and update the systems when any bookings have been made
  • Work closely with the Service Manager and other team members to ensure seamless customer service
  • Continuously develop your knowledge of Volkswagen products and services to provide expert advice to customers

Requirements

To be successful in this role, you will need to have excellent communication skills, a warm personality, and a real passion for delivering a first-class customer experience. Previous experience using Kerridge/ADP would be an advantage, as well as knowledge of other essential dealer systems. You will be a great team player, able to work independently using your own initiative, and have a passion for customer service and cars.

What We Offer

As a Service Advisor at Lookers Volkswagen Darlington, you will benefit from continuous training opportunities, a competitive salary, and the opportunity to work with a leading automotive brand. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we would love to hear from you.

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