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Service Advisor

2 months ago


Darlington, Darlington, United Kingdom Lookers Full time

About the Role

Lookers Volkswagen Darlington is seeking an experienced and dedicated Service Advisor to join our Aftersales Team. As a Service Advisor, you will be responsible for booking MOTs, services, and other repair work for our customers, advising them on warranty cover and upselling additional parts and accessories, and liaising with the Aftersales department to schedule appointments.

Key Responsibilities

  • Manage a high-volume of customers daily, including telephone calls and online booking queries
  • Inform customers of turnaround times and ensure effective communication throughout the time when a customer's car is in the workshop
  • Maintain accurate customer records and update the systems when any bookings have been made
  • Work closely with the Service Manager and other team members to achieve sales and customer satisfaction targets
  • Provide excellent customer service and ensure a positive experience for all customers

Requirements

We are looking for a highly motivated and organized individual with excellent communication skills and the ability to build rapport easily. Previous experience using Kerridge/ADP would be an advantage, as well as knowledge of other essential dealer systems. You will be a great team player but also able to work independently using your own initiative.

What We Offer

As a Service Advisor at Lookers Volkswagen Darlington, you will benefit from continuous training opportunities and the chance to work with a talented and enthusiastic team. We offer a competitive salary and bonus structure, as well as opportunities for progression and career development.