Service Advisor
1 week ago
Role Overview
Lookers Volkswagen Darlington
Salary: £26,000 basic depending on experience plus bonus
Hours: Monday-Friday 08:00-17:30, Saturdays on a rota basis
Job Description
As a Service Advisor at Volkswagen, you will be the first point of contact for our customers, providing exceptional customer experience and ensuring their vehicles are maintained to the highest standards.
Key Responsibilities
- Booking and managing vehicle services, MOTs, and repairs for our customers
- Providing expert advice on warranty cover and recommending additional parts and accessories to enhance the customer experience
- Liaising with the Aftersales department to schedule appointments and manage workload
- Managing high-volume customer interactions, including phone calls and online booking queries
- Communicating effectively with customers regarding turnaround times and maintaining accurate customer records
Requirements
We are looking for a highly motivated and customer-focused individual with excellent communication skills and the ability to explain technical information in a clear and concise manner. Previous experience using Kerridge/ADP or similar dealer systems would be advantageous.
What We Offer
In addition to a competitive salary and benefits package, you will have the opportunity to work with a dynamic and enthusiastic team, receive ongoing training and development, and be part of a company that values customer satisfaction and employee well-being.
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