Service and Sales Advisor

4 weeks ago


Darlington, Darlington, United Kingdom Lookers Full time

About the Role

Lookers Volkswagen Darlington is seeking an experienced and dedicated Service Advisor to join our Aftersales Team. The successful candidate will be responsible for providing exceptional customer service, ensuring customer satisfaction, and driving sales revenue.

Key Responsibilities

  • Booking MOTs, services, and other repair work for customers
  • Advising customers on warranty cover and upselling additional parts/accessories
  • Liaising with the Aftersales department to schedule appointments and manage workload
  • Managing customer interactions, including phone calls and online booking queries
  • Communicating effectively with customers on turnaround times and maintaining accurate records

Requirements

The ideal candidate will have excellent communication skills, a warm personality, and a passion for delivering exceptional customer service. Previous experience using Kerridge/ADP is an advantage, as well as knowledge of dealer systems. You will be a great team player, able to work independently, and have a real enthusiasm for the automotive industry.

What We Offer

As a Service Advisor at Lookers Volkswagen Darlington, you will benefit from continuous training opportunities, a supportive team environment, and opportunities for career progression.



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