Sales Representative
2 weeks ago
About the Role:
As a Sales Advisor at cmostores, you will be the first point of contact for customers, dealing with routine and specialist product enquiries in a pleasant and helpful manner.
Key Responsibilities:
- Provide quotations, sell products, and process orders received via online chat, phone, or email.
- Act as first point of contact for the Company, dealing with customer enquiries and communicating relevant information to colleagues or referring to others as appropriate.
- Upsell products to customers, including key products and special offers.
- Drive sales for the business by producing quotes and identifying opportunities for helping customers with their projects and advising on related product lines.
- Liaise with suppliers, as required, to fulfil customer orders.
- Help promote the company through a positive attitude and engaging with customers.
- Support with after-sales queries working with the team and wider business to quickly resolve customer issues.
- Escalate product or customer issues to customer service and wider business teams when necessary.
- Maintain and follow up on-going queries.
- Be reactive and organised with demonstrable ability to prioritise and effectively complete multiple tasks.
- Enter notes into a database, including dates for follow-up calls.
- Develop and retain product knowledge by attending supplier training events.
Requirements:
The successful candidate will be results-driven with excellent selling skills and previous experience in a similar sales role dealing with inbound sales calls.
They will be an excellent communicator with a good telephone manner, computer literate, and have a high standard of written and spoken English. It is essential to be a team player with a 'can do' attitude, able to absorb new information quickly, and be organised with a demonstrable ability to prioritise and effectively complete multiple tasks.
Benefits:
- Employee Assistance Programme
- Reward Gateway (discount scheme)
- Cycle to work scheme
- On-site parking
- CSOP Scheme
- Company events
- Competitive holiday allowance
About cmostores:
cmostores is an online supplier of building materials sold across multiple specialist eCommerce stores and showrooms nationwide. We are seeking self-motivated, organised, and experienced Sales Advisors to join our Plumbing Superstore team based at our site in Darlington, working across both the sales office and the Trade Desk on site.
As a Sales Advisor at cmostores, you will have the opportunity to develop exceptional product knowledge, sales, and customer service skills in a fast-paced ambitious company. If you are a motivated and results-driven individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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