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Service Advisor
2 months ago
About the Role
Lookers Volkswagen Darlington is seeking an experienced and dedicated Service Advisor to join our Aftersales Team. As a Service Advisor, you will be responsible for booking MOTs, services, and other repair work for our customers, advising them on warranty cover and upselling additional parts and accessories, and liaising with the Aftersales department to schedule appointments.
Key Responsibilities
- Manage a high-volume of customers daily, including telephone calls and online booking queries
- Inform customers of turnaround times and ensure effective communication throughout the time when a customer's car is in the workshop
- Maintain accurate customer records and update the systems when any bookings have been made
- Work closely with the Service Manager and other team members to ensure seamless customer service
- Continuously develop your knowledge of Volkswagen products and services to provide expert advice to customers
Requirements
To be successful in this role, you will need excellent communication skills, the ability to build rapport with customers, and a passion for delivering a first-class customer experience. Previous experience using Kerridge/ADP would be an advantage, as well as knowledge of other essential dealer systems. You will be a great team player, able to work independently and use your own initiative.
What We Offer
As a Service Advisor at Lookers Volkswagen Darlington, you will benefit from continuous training opportunities, a competitive salary, and the opportunity to work with a leading automotive brand. If you have a passion for customer service and cars, and are looking for a challenging and rewarding role, we would love to hear from you.
