Customer Experience Representative

3 days ago


StratforduponAvon, Warwickshire, United Kingdom AccorHotel Full time
Job Summary

We are seeking a highly skilled and enthusiastic Customer Experience Representative to join our team at AccorHotel. As a Guest Service Ambassador, you will be the first point of contact for our guests, providing a warm and personalized welcome that sets the tone for their stay.

Key Responsibilities
  • Guest Welcome and Check-in: Ensure a smooth and efficient check-in process, providing guests with a warm welcome and all necessary information about their stay.
  • Anticipate and Meet Guest Needs: Proactively identify and meet the needs of our guests, providing solutions to any issues that may arise during their stay.
  • Promote Hotel Services and Facilities: Promote our hotel's services and facilities to guests, ensuring they have a comprehensive understanding of what we have to offer.
  • Resolve Guest Complaints: Effectively resolve any guest complaints or issues, providing a high level of customer satisfaction.
Requirements
  • Excellent Communication Skills: Possess excellent communication and interpersonal skills, with the ability to interact with guests from diverse backgrounds.
  • Knowledge of Hotel Services and Facilities: Have a thorough knowledge of our hotel's services and facilities, including amenities, dining options, and local attractions.
  • Problem-Solving Skills: Be able to think critically and resolve problems in a timely and effective manner.
  • Teamwork and Adaptability: Be a team player, with the ability to adapt to changing situations and priorities.


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